Inflicting Change
A Field Guide
The title is a wink. Nobody sets out to inflict anything. But anyone who has tried to change how a large organization works knows the feeling: the steering committee approved the deck, the vendor demo promised the moon, and the people who have to live with the result never asked for any of it. Change at that scale happens because a team shows up every day and makes it happen, sometimes over the objections of the people who asked for it. Approval is where it starts, not where it ends.
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